Refund policy

Regular Policy Framework for Pozer.store (Serbia)
  • Statutory Right of Withdrawal: Online shoppers have a legally guaranteed 14-day cooling-off period to cancel an order and return the product without stating a reason. [1, 2]
  • Shipping Fees: As per your preference, the customer is fully responsible for paying the direct courier/postage costs to send the item back, provided they are explicitly informed in this policy. [1, 2]
  • Return Proximity Clocks: Once the customer sends the written cancellation form (Obrazac za odustanak), they have 14 days to hand the package over to a courier. [1, 2]
  • Refund Timelines & Logistics: Approved refunds must legally be processed within 14 days of receiving the notification, though you can hold the payout until the physical goods arrive or proof of postage is supplied. [1, 2]
  • Cash-on-Delivery (Pouzećem) Rules: For orders paid in cash at the door, the text mandates that the consumer provide a valid 18-digit Serbian bank account number (tekući račun) via email so funds can be safely sent via electronic bank transfer.
  • 2-Year Statutory Conformity Guarantee: In accordance with the latest updates, the document includes the mandatory legal clause for goods non-conformity (nesaobraznost robe), stating that if an item arrives damaged or becomes defective within the first 30 days, the customer has an immediate right to a full refund or replacement at the merchant's expense. [1]